IT Support Engineer

Hosuk Travels, a leading travel and tourism company in Riyadh, is seeking a skilled and customer-oriented IT Support Engineer to join our team. This role is crucial in maintaining and enhancing our IT infrastructure, ensuring smooth operations for our growing business.

Key Responsibilities:

• Technical Support: Provide first-level support for hardware, software, and network issues to internal staff.
• System Maintenance: Monitor and maintain IT systems, including servers, networks, and applications.
• Troubleshooting: Diagnose and resolve technical issues promptly, ensuring minimal downtime.
• Software Installation: Install, configure, and update company software, ensuring compatibility and security.
• Network Administration: Assist in managing the company’s LAN/WAN, internet connections, and VPNs.
• IT Security: Implement and maintain IT security protocols, including firewalls, antivirus, and data protection measures.
• Documentation: Maintain accurate records of IT assets, system configurations, and support tickets.
• Training: Provide basic IT training and support to employees, improving overall tech proficiency.
• Upgrades: Assist in planning and executing IT upgrades and infrastructure improvements.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience:
  • 2+ years of experience in an IT support or helpdesk role.
  • Experience in the travel and tourism industry is a plus.
• Certifications: CompTIA A+, Network+, or similar certifications are advantageous.
• Skills:
  • Proficiency in Windows, MacOS, and Microsoft Office Suite.
  • Knowledge of network protocols, hardware troubleshooting, and software management.
  • Familiarity with cloud services and basic cybersecurity measures.
• Attributes:
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and under pressure in a fast-paced environment.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and certifications.
• A collaborative and tech-forward work environment.
• The chance to contribute to a growing and innovative company in the travel industry.